TezHelpTerms of Use
Welcome to TezHelp. These terms govern your use of this website and bookings made through it.
Bookings
When you book, you reserve a date and time slot for the selected service. Some bookings are confirmed automatically; others are reviewed by our team first — your booking page always shows the current status. Prices shown at booking time are fixed for that booking, even if pricing changes later.
Payment
Bookings are paid in full as an advance at the time of booking, online via Razorpay (UPI, cards, netbanking). Your payment status is tracked separately from your service status, and a booking is only marked paid after Razorpay confirms the payment. Approved cancellations are refunded according to the cancellation policy shown at booking.
Cancellations and rescheduling
You can request a cancellation or reschedule free of charge up to 4 hours before your scheduled slot from your booking page. Inside that window, please contact support. If a slot becomes unavailable on our side, we will help you pick a new one.
Service scope
The Trial Bathroom Cleaning covers routine cleaning as listed in the booking flow. Deep restoration, severe hard-water treatment, plumbing repairs, mold remediation and fixture dismantling are separately scoped services and are not part of a trial clean.
Acceptable use
Please provide accurate booking information, do not submit automated or false bookings, and do not attempt to access bookings or data that are not yours.
Service availability
Slots shown in the booking flow reflect real availability at the time you book, based on our schedule, professional capacity and any blocked periods. In rare cases — for example, illness or an emergency on our side — we may need to move a confirmed appointment; if that happens we will contact you promptly to find a new slot or cancel without charge.
Your home and belongings
Our professionals follow a defined checklist and handle your home with care. Please secure valuables and fragile items before the visit, and let us know about delicate surfaces or fixtures in the instructions field so we can work around them. If something goes wrong during a service, contact us as soon as possible so we can investigate and make it right.
Liability
Nothing in these terms excludes liability that cannot be excluded by law. Otherwise, to the extent permitted, our liability for a booking is limited to the amount payable for that booking.
Changes to these terms
We may update these terms as the service evolves. The version published on this page applies to new bookings; terms in force at the time of booking continue to apply to that booking.
These terms apply to TezHelp's services in Gurugram and will be updated as the service grows.